Refund Policy

Effective Date: July 2026

At Barrel Ora Liquors, we are committed to transparency, customer satisfaction, and compliance with all applicable federal, state, and local alcoholic beverage laws. This Refund Policy explains our return eligibility, exchange process, refund timelines, and customer responsibilities.

1. Return & Refund Summary

2. Return Eligibility & Conditions

In accordance with applicable Alcoholic Beverage Control (ABC) laws:

• Eligible Returns: We accept returns for both defective and non-defective products that meet the eligibility requirements below.
• Product Condition: Returned products must be factory-sealed, unopened, unused, and in their original packaging.
• Opened Products: Opened, unsealed, altered, or partially consumed alcoholic beverages are not eligible for return or refund unless required by applicable law.
• Age Requirement: Return requests must be submitted by individuals who are 21 years of age or older.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your shipment arrives damaged, defective, leaking, or incorrect:

• Contact us within 48 hours of delivery at support@barreloraliquors.com.
• Include your order number.
• Provide clear photographs of:
  
  • The damaged product
  • The shipping box
  • The shipping label

Once verified, Barrel Ora Liquors will provide a prepaid return shipping label at no additional cost and will issue either:

• A replacement product (when available), or
• A full refund to the original payment method.

4. Non-Defective Returns (Change of Mind)

If you wish to return an item for any reason other than damage or defect:

• Return requests must be submitted within 30 days of delivery.
• Products must remain unopened, factory-sealed, and in new condition.
• Customers are responsible for all return shipping costs, including any required Adult Signature service.
• Original shipping charges and Adult Signature fees are non-refundable.

5. How to Initiate a Return

To request a return or exchange:

1. Email support@barreloraliquors.com to request a Return Merchandise Authorization (RMA).
2. Securely package the unopened product in its original packaging.
3. Ship the return to:

Barrel Ora Liquors – Returns Department
3541 Carlyle Dr
Charlotte, North Carolina 28208-4607
United States

6. Refund Processing

After your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, including:

• Visa
• Mastercard
• American Express
• Discover

Refunds are processed within 10 business days after inspection. Depending on your financial institution, additional processing time may be required before the credit appears on your account.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been transferred to the shipping carrier, it can no longer be canceled and must follow the standard return process outlined in this policy.

8. Contact Information

Business Name: Barrel Ora Liquors

Physical Operations Address:

Customer Support Email:
support@barreloraliquors.com

Customer Support Phone:
(980) 808-0912

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM EST